TIRED OF OVERPRICED MSP TICKETS?

Cost‑Effective IT Support
That Works Alongside Your MSP

Reduce the excessive costs of traditional Managed Service Providers.
We handle your everyday support needs so https://gold-basedwealthplatform.org Gold-based wealth platform your existing MSP can focus on
strategy—without the premium price tag.

EliteGo IT | Cost-Effective IT Support

Strategic Resource Optimization

Stop utilizing engineering budgets for Tier-1 support tasks.

A hybrid support model isn't just cheaper—it's smarter. We act as a high-efficiency filter, resolving routine issues instantly while preserving your MSP relationship for critical infrastructure work.

The Decoupled Support Architecture

Traditional MSP contracts often blend "Commodity Support" (password resets, errors) with "Specialized Engineering" (security, servers). This creates toxic spend—paying premium hourly rates for low-value tasks.

We implement an Operational Decoupling strategy. We strip away the 80% of volume that creates noise, leaving your MSP with the 20% of work that actually drives business value.

48h Deployment
-90% Alert Fatigue
100% Transparency
Workload Monitor

Live Traffic Separation Logic

SYSTEM ACTIVE
ELITEGO ROUTINE
LIVE AUDIT
[14:02:10] TICKET #9921: Password Reset -> DIVERTED TO ELITEGO
[14:02:15] TICKET #9922: Outlook Error -> DIVERTED TO ELITEGO
[14:02:22] TICKET #9923: Server Timeout -> ESCALATED TO MSP
[14:02:30] TICKET #9924: Printer Setup -> DIVERTED TO ELITEGO
[14:02:45] TICKET #9925: VPN Access -> DIVERTED TO ELITEGO
[14:03:01] TICKET #9926: New User Add -> DIVERTED TO ELITEGO
[14:02:10] TICKET #9921: Password Reset -> DIVERTED TO ELITEGO
[14:02:15] TICKET #9922: Outlook Error -> DIVERTED TO ELITEGO
MSP TEAM LOAD (Before) MSP TEAM LOAD (With EliteGo)

Savings Simulator

Estimate your potential ROI instantly

LIVE CALC
Small Biz (10) Mid-Market (500)

Traditional MSP

Monthly Cost

$5,000

EliteGo Hybrid

Monthly Cost

$2,800

Annual Capital Reclaimed

$26,400

3-Year Projected Savings: $79,200

Enterprise-Grade Compliance

SOC2
GDPR
HIPAA
ISO 27001

The Hybrid Advantage Matrix

Feature Traditional MSP EliteGo Hybrid
Tier-1 Support Cost $120 - $175 / hr Flat Rate / Low Hourly
Average Response Time 2 - 4 Hours < 15 Minutes
Contract Lock-in 12 - 36 Months Month-to-Month
MSP Integration Competes for Control 100% Collaborative
Billing Transparency Complex / Overage Risks Predictable Fixed Costs

Rapid Deployment

1

Day 1: Analysis

We map your ticketing workflows and MSP escalation points.

2

Day 2: Integration

We connect to your M365/Teams tenant securely.

Day 3: Go-Live

Tickets are routed. Savings begin immediately.

Guaranteed Service Level

15-Minute Response

About EliteGo IT

Founded in Colombo, Sri Lanka, EliteGo IT provides specialized Microsoft-based IT solutions to businesses worldwide. Our mission is to deliver flexible, expert IT support without the constraints of long-term contracts.

About EliteGo IT

Discover why we're the smart choice for modern Microsoft-focused businesses

Strategy and Planning

We bring the right people together to challenge established thinking and drive transform in 2020

Global Microsoft Experts

Deep Azure/365 expertise serving clients worldwide, with special focus on APAC region needs.

Certified Specialists

Certified Microsoft specialists with deep expertise in cloud and enterprise technologies.

Rapid Response

45min average response time with 24/7 monitoring for critical systems.

  • One-size-fits-all solutions: Generic IT services that fail to address unique business needs often result in inefficiencies and missed opportunities.
  • Contract lock-ins with exit penalties: Long-term agreements restrict flexibility and may lead to costly penalties when businesses need to adapt or change providers.
  • Reactive break-fix approach: Waiting for issues to arise before addressing them leads to downtime, lost productivity, and increased costs.
  • Limited cloud cost optimization: Inefficient cloud management often causes unnecessary expenditure and missed savings opportunities.
  • One-size-fits-all solutions: Generic IT services that fail to address unique business needs often result in inefficiencies and missed opportunities.
  • Contract lock-ins with exit penalties: Long-term agreements restrict flexibility and may lead to costly penalties when businesses need to adapt or change providers.
  • Reactive break-fix approach: Waiting for issues to arise before addressing them leads to downtime, lost productivity, and increased costs.
  • Limited cloud cost optimization: Inefficient cloud management often causes unnecessary expenditure and missed savings opportunities.

Enterprise-Grade Expertise

Enterprise-level skills tailored for mid-market budgets

Security First

Built-in compliance & Zero Trust architecture

Business Alignment

IT solutions that drive measurable business outcomes

Client Retention
0 %
Satisfaction Score
0 /5
Cost Savings Avg.
0 %

Testimonials

What Our Clients Say

We offer discounted pricing for eligible not-for-profits. Reach out to learn more.

Who We Serve

We specialize in supporting these types of organizations

Small & Medium Businesses

Companies with 5-250 employees needing reliable IT support without enterprise-level budgets.

Not-for-Profits

Charities and NGOs, especially those based in Australia, needing cost-effective IT solutions.

Startups & Freelancers

Emerging businesses and independent professionals needing flexible, on-demand IT support.

Project-Based Clients

Organizations needing specialized expertise for migrations, upgrades, or specific initiatives.

Our Flexible Engagement Models

On-Demand Support

Pay-as-you-go IT assistance when you need it. Perfect for businesses with occasional needs or those wanting to supplement their existing team.

Managed Services

Comprehensive support for specific services or systems. No long-term contracts – cancel anytime with 30 days notice.

Specialized Projects

Deep expertise for migrations, backup design, or cloud infrastructure projects. Fixed-price or time-and-materials options.

Recent Projects

Examples of our successful engagements

CAA Azure Migration

Completed

Migrated a 50-user not-for-profit organization from on-premises servers to Azure, including Active Directory, file shares, and line-of-business applications. Implemented Azure Backup and Azure Site Recovery for comprehensive data protection. The migration was completed over a weekend with minimal downtime.

Key Results:

SharePoint Online Upgrade

Completed

Upgraded a legacy SharePoint 2013 implementation to SharePoint Online for a manufacturing company with 120 users. Restructured information architecture, migrated content with metadata preservation, and trained power users. Implemented Microsoft Teams integration for improved collaboration.

Key Results:

Azure Cost Optimization

Completed

Conducted a comprehensive review of Azure resources for a SaaS company with $12,000/month cloud spend. Identified underutilized resources, right-sized VMs, implemented auto-scaling, reserved instances, and optimized storage tiers. Set up Azure Cost Management alerts and dashboards for ongoing visibility.

Key Results:

Our Services in Detail

Comprehensive Microsoft ecosystem support tailored to your needs

Microsoft 365 Support

Comprehensive support for your Microsoft 365 environment including setup, configuration, and ongoing management. We help you get the most value from your Microsoft 365 investment.

Azure Cloud Services

Expert Azure cloud services including migration, architecture design, and ongoing management. We help you leverage the power of Microsoft Azure for your business.

Windows Server Support

Expert management of your Windows Server environment including installation, configuration, maintenance, and troubleshooting.

Network Infrastructure

Design, implementation, and management of your network infrastructure to ensure reliability, security, and performance.

Microsoft Intune Management

Comprehensive mobile device and endpoint management using Microsoft Intune to secure and manage all your organization’s devices.

Endpoint Security

Comprehensive security solutions for all your endpoints to protect against modern threats while maintaining user productivity.

Backup Solutions

Reliable backup solutions to protect your critical business data against accidental deletion, corruption, or disaster.

Disaster Recovery

Comprehensive disaster recovery planning and implementation to ensure business continuity in case of major incidents.

SharePoint Online

Expert SharePoint Online services including migration, customization, and ongoing management to enhance collaboration.

Exchange Online

Comprehensive Exchange Online support including migration, configuration, and security to ensure reliable email communication.

Typical Engagement Models

Regular Support

On-demand assistance for everyday issues like printer setup, computer troubleshooting, and email configuration.
Minimum 1-hour charge applies.

$30/hour (Minimum 1 hour)

Managed Services

Ongoing support and proactive management of Microsoft 365, Azure, server infrastructure, security, and user environments.
Pricing is determined after an evaluation of your environment.

Custom Pricing (after evaluation)

Project-Based Engagements

One-time or phased IT projects including M365/Azure tenancy setup, server builds, cloud migration, disaster recovery planning, and more.
Scoping and pricing tailored to project requirements.

Fixed-price or Time & Materials

Blog

Explore our latest blog posts for insights, tips, and updates on topics that matter.

SharePoint Intranet Setup

SharePoint Intranet Setup

A case study of how EliteGo IT Solutions implemented a…

24/7 IT Support

We're always available to assist you - 365 days a year, 24 hours a day including Holidays. Whether you have a technical issue, need assistance with Microsoft 365, or have a question about our services, our team is here to help.

  • Phone Support +94 77 764 6211 (24/7)
  • Email Support support@elitegoit.com
  • Headquarters Colombo, Sri Lanka

Connect With Us

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